Which products are eligible for return?
Except for some made-to-order, customized, or special products as required by statutory laws applicable to your local countries or regions, the vast majority of products can be returned. However, the specific conditions vary depending on the reason for return and the type of product. Please refer to the table below for details.
Throttle Rags Issue: Personal Reason:
Items: Return Window: Return Window:
T-Shirts & most items 30 day from the delivery 7 days from the delivery
Swimwear/Flip flops & Covers 30 day from the delivery 14 days from the delivery
Bodysuits, shapeware, Lingerie N/A N/A
Underwear, socks N/A N/A
Clearance, Sale, discounted product N/A N/A
Return Reason:
Throttle Rags Issue: Faulty, damaged, soiled, wrong item delivered.
Personal Reason: Bought by mistake, no longer need and don’t like.
Return Requirements:
- For items eligible for personal reasons return, please ensure they are in their original packaging with tags, in brand-new condition: Unwashed, unworn, unused, unaltered and no perfume.
- For items without quality issues, we refund the item price. Please understand that you need to cover the return shipping fees under the condition of no quality issues.
- Items outside the return window cannot be returned unless it does not conform to your mandatory rules and regulations.
How do I make a return?
Please note that we do not provide return labels. Please ship products back to our warehouse in US. Contact customer service for authorization and the correct return address before sending items. Do not use the address on the shipping label.
To start a return, confirm receipt of your package by clicking Confirm Received and submit a Return or Exchange ticket with supporting evidence like photos or videos. Our Customer Service team will review based on policy, product condition, and evidence. Original shipping and insurance are non-refundable unless non-compliance in products as provides by mandatory laws. For detailed instructions, please refer to “How do I make a return?“
To facilitate the refund process, payments made directly to us (including the product price, shipping fee, etc) can be reimbursed through the original payment method. The “original payment method” refers to the same method used for the initial transaction.
The recipient account information is necessary to be provided when reuqest for standard delivery costs paid to a third shipping company for the return of products, if they should be borne by Throttle Rags in accordance with the applicable law. Standard delivery refers to the traceable and most economical delivery option.
Who will pay for the return postage?
If you need to exchange or return the item(s) due to faulty item(s), damaged/broken, mis-shipped or soiled upon arrival, we will bear the shipping fee for the exchanges and returns. If that is not the case, you have to bear the cost of shipping the item(s) to our warehouse.
How long will I receive the refund?
Please note that Refund processing times vary and can take up to 30 days depending on your financial institution.
For PayPal, a refund will normally be issued within 2-3 business days.
Where will the refund be issued?
If you paid online, your refund will depend on the payment method. It will go back to the original account/card used. Please follow the customer support team’s instructions to check your refund status.
Can I reject the package if I changed my mind?
If you want to refuse the package while it is still being shipped, you must wait until you have it in your hands to request a return.
If you decline the delivery from the postman or fail to pick it up from your local store, our Customer Service can’t assess the situation and won’t be able to process your return requests.
If the package comes back to our warehouse for a customer’s personal reason (see details below), we will reach out to you about paying for reshipment (via PayPal) and organizing the resend. Please note that no refund will be given in this case. Details for the customer’s personal reasons:
* Wrong address/no recipient
* Incorrect contact info/no response to delivery calls & emails
* Customer refuses to accept package/pay tax fee/complete customs
* Did not pick up package by the deadline